Dining Policy

Arashiyama Japanese Restaurant Marina Creek Street, Al Kheeran First, Dubai Creek Harbour, Dubai, United Arab Emirates Website: arashiyama.ae

Last updated: August 7, 2026

At Arashiyama, we want every guest to enjoy an elegant, relaxed, and authentic Japanese dining experience. To help us maintain the quality of service and atmosphere for all our guests, please review the following dining policies.

1. Reservations

• Reservations are recommended, especially for weekends, evenings, and larger groups, and can be made via phone, WhatsApp, or through our website.
• A reservation is confirmed only once acknowledged by our team.
• We kindly request advance notice for parties of 6 or more guests, as special seating arrangements may be required.
• Please arrive within 15 minutes of your reservation time. Tables held beyond this window may be released to walk-in guests.

2. Cancellations and No-Shows

• If you need to cancel or amend your reservation, please notify us as early as possible via phone or WhatsApp at +971 58 921 5528.
• We appreciate at least a few hours’ notice for cancellations, and 24 hours’ notice for large groups or set-menu bookings.
• Repeated no-shows may affect our ability to accept future reservations.

3. Seating

• Seating is subject to availability and allocated at the discretion of our host team.
• We will do our best to accommodate seating preferences (e.g., booth, counter, outdoor) but cannot guarantee specific tables.
• Split bills and table changes are accommodated where possible, subject to restaurant flow.

4. Dress Code

We recommend smart casual attire to match the elegant ambiance of the restaurant. We reserve the right to politely decline entry for attire deemed inappropriate for a fine dining setting.

5. Children

We welcome families and are happy to provide a children’s menu on request. For the comfort of all guests, we ask that children be supervised at all times during their visit.

6. Food Allergies and Dietary Requirements

• Please inform your server of any food allergies, intolerances, or dietary requirements before ordering.
• While we take reasonable precautions, our kitchen handles a variety of ingredients (including shellfish, soy, sesame, and gluten), and we cannot guarantee the complete absence of allergens or cross-contamination.
• Guests with severe allergies should exercise personal discretion when dining with us.

7. Order and Payment

• A full menu, including seasonal specials, is available in-restaurant and may differ slightly from online listings.
• We accept major credit/debit cards and cash. Prices are inclusive of applicable taxes and service charge unless stated otherwise.
• A discretionary/service charge may be added to your bill, as indicated on the menu or at the time of billing.
• For online orders, delivery is handled by our partner platforms — Careem, Talabat, Deliveroo, and Keeta — and is subject to their own terms, pricing, and delivery timelines.

8. Corkage and Outside Food

Outside food and beverages are generally not permitted, with the exception of celebration cakes, which may be brought in with prior arrangement (a cake-cutting fee may apply). Please contact us in advance to arrange this.

9. Large Groups, Events, and Private Dining

• For groups of 10 or more, set menus, deposits, or minimum spend requirements may apply.
• Private dining and event bookings are subject to a separate agreement covering deposit, cancellation, and menu terms, which will be shared at the time of enquiry.

10. Photography

Guests are welcome to take photos for personal, non-commercial use. Please be mindful of other diners’ privacy when photographing or filming inside the restaurant. Commercial photography or filming requires prior approval from our management.

11. Conduct

We are committed to providing a comfortable, respectful environment for all guests and staff. We reserve the right to refuse service or ask guests to leave in cases of disruptive, abusive, or unsafe behavior.

12. Changes to This Policy

Our dining policies may be updated from time to time to reflect operational changes. The latest version will always be available on this page.

13. Contact Us

For reservations or any questions about our dining policy, please reach out to us:

Arashiyama Marina Creek Street, Al Kheeran First, Dubai Creek Harbour, Dubai, United Arab Emirates Phone / WhatsApp: +971 58 921 5528

Email: arashiyamalanshan@gmail.com

Website: https://arashiyama.ae/

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