Privacy Policy

Arashiyama Japanese Restaurant Marina Creek Street, Al Kheeran First, Dubai Creek Harbour, Dubai, United Arab Emirates Website: arashiyama.ae

Last updated: August 7, 2026

1. Introduction

This Privacy Policy explains how Arashiyama (“Arashiyama,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal data when you visit our website at arashiyama.ae (the “Site”), make a reservation, contact us, or otherwise interact with us. We are committed to protecting your privacy in accordance with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (the “PDPL”) and other applicable laws.

By using the Site, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

We may collect the following categories of personal data:

a) Information you provide directly

• Name, phone number, and email address (e.g., when making a reservation or contacting us)
• Details submitted through contact or reservation forms, including preferred date, time, and party size
• Any messages or special requests you send us (e.g., dietary requirements, allergies, occasion details)
• Information you provide if you apply for a job or send us other correspondence

b) Information collected automatically

• IP address, browser type, device information, and operating system
• Pages visited, time spent on the Site, referring website, and general usage patterns
• Cookies and similar tracking technologies (see Section 5)
• Analytics data collected through tools such as Google Analytics / Google Site Kit

c) Information from third parties We do not process food orders or payments directly on this Site. Orders placed via Careem, Talabat, Deliveroo, or Keeta are subject to those platforms’ own privacy policies and terms, as they collect and process your data independently as separate data controllers. We encourage you to review their privacy policies before ordering.

We do not knowingly collect financial or payment card information through this Site.

3. How We Use Your Information

We use the personal data we collect to:

• Process and manage table reservations and respond to enquiries
• Communicate with you about your booking, requests, or feedback
• Improve our Site, services, and dining experience
• Analyze Site traffic and usage trends
• Comply with legal, regulatory, and food-safety obligations (e.g., handling allergy information)
• Send you marketing communications, where you have consented, and which you may opt out of at any time
• Protect against fraud, misuse, or security incidents

4. Legal Basis for Processing

Where required under the PDPL, we process your personal data on the basis of:

• Your consent (e.g., for marketing communications or optional cookies)
• Performance of a request you have made (e.g., handling a reservation)
• Our legitimate interests in operating and improving our business
• Compliance with a legal obligation

5. Cookies and Tracking Technologies

Our Site may use cookies and similar technologies (such as those associated with Google Site Kit/Google Analytics) to:

• Remember your preferences
• Understand how visitors use the Site
• Measure the effectiveness of our content

You can control or disable cookies through your browser settings. Disabling cookies may affect certain features of the Site.

6. Sharing and Disclosure of Information

We do not sell your personal data. We may share information with:

• Service providers who help us operate the Site, manage reservations, or perform analytics (e.g., hosting providers, Google)
• Delivery and ordering platforms (Careem, Talabat, Deliveroo, Keeta), only to the extent you interact with them directly
• Legal and regulatory authorities, where required by law, court order, or to protect our legal rights
• Business transfers, in the event of a merger, acquisition, or sale of assets, subject to appropriate confidentiality protections

7. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes described in this Policy, including satisfying any legal, accounting, or reporting requirements, after which it is securely deleted or anonymized.

8. Data Security

We implement reasonable technical and organizational measures designed to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Your Rights

Subject to applicable law, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data
• Object to or restrict certain processing
• Withdraw consent at any time (where processing is based on consent)
• Lodge a complaint with the UAE Data Office or relevant supervisory authority

To exercise any of these rights, please contact us using the details in Section 12.

10. Children’s Privacy

Our Site is not directed at children, and we do not knowingly collect personal data from children without appropriate parental or guardian consent.

11. International Data Transfers

If your personal data is transferred outside the UAE (for example, to service providers such as Google), we take reasonable steps to ensure it receives an adequate level of protection consistent with the PDPL.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us at:

Arashiyama Marina Creek Street, Al Kheeran First, Dubai Creek Harbour, Dubai, United Arab Emirates

Phone / WhatsApp: +971 58 921 5528

Email: arashiyamalanshan@gmail.com

Website: https://arashiyama.ae/

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last updated” date. We encourage you to review this Policy periodically.